Question 1

What bed sizes do the Core Series routers come in?

Accepted Answer

We offer four standard bed sizes: the Core 1325 (1300×2500mm, ideal for standard 8×4 ft panels), Core 1331 (1300×3100mm for 10×4 ft panels), Core 1631 (1600×3100mm, great for wider worktop runs), and the Core 2131 (2100×3100mm jumbo bed with up to 20 tool positions). All four include the same specification — 9kW HSK F63 spindle, TPA controller, and dual servo drives. Use our online configurator to compare and price them.

Question 2

What software comes with the machine?

Accepted Answer

Every Core Series router includes one TPA parametric CAD software licence as standard. The TPA Italian control system also supports remote diagnostics, which means our engineers can connect to your machine remotely to run checks or assist with faults — no call-out required for many issues.

Question 3

Does the machine come with an automatic tool changer?

Accepted Answer

Yes — an automatic tool changer is standard on every Core Series machine. The Core 2131 supports up to 20 tool positions; other models include tool changing capability as part of the base specification. Optional extras you can add include a 9-position drillhead, an outfeed table, or an additional vacuum pump. Use our online configurator to build your ideal spec and get an instant price.

Question 4

What vacuum system holds the material down?

Accepted Answer

All Core Series machines use a zone vacuum table. The 1325 has 4 vacuum zones, while the 1331, 1631, and 2131 each have 6 zones. If your workload requires stronger hold-down — especially for smaller parts or porous materials — you can add a second vacuum pump as an optional extra.

Question 5

What does the 12-month warranty cover?

Accepted Answer

The warranty runs from the date of commissioning (not delivery), covering parts and labour on manufacturing defects. Because our engineers install and commission every machine we sell, we know exactly what condition it's in from day one. For continued cover after the first year, ask us about our planned maintenance programmes.

Question 6

What is included in the published price?

Accepted Answer

The published price covers the selected Core Series machine, its listed standard equipment, and any options added in the configurator. Delivery, installation, commissioning, operator training, and VAT are not included and will be quoted separately for your site and requirements.

Question 7

Can I see a machine running before I buy?

Accepted Answer

Absolutely. We encourage it. Contact us on 01908 040413 or at info@damach-machinery.co.uk to arrange a demonstration. We'd rather you see the machine in action and buy with confidence than rush a decision.

Question 8

How long does delivery and installation take?

Accepted Answer

Lead times vary depending on machine specification and current stock. Delivery, installation, commissioning, and operator training can be arranged to suit your site and requirements and will be quoted separately.

Question 9

Do you offer finance options?

Accepted Answer

We work with a number of asset finance partners who specialise in machinery for the woodworking and joinery sector. Get in touch and we can put you in touch with the right contact for your situation — many businesses find finance allows them to invest in a better-spec machine while preserving cash flow.

Question 10

I'm upgrading from an older CNC — can you help with the changeover?

Accepted Answer

Yes. We handle machine relocation as part of our service offering, so if you need your old machine moved out and the new one positioned correctly, we can manage that. We can also advise on reselling your existing machine if needed. Call us on 01908 040413 to discuss your specific situation.

Question 11

Do you service machines you didn't supply?

Accepted Answer

Yes — we cover all makes and models of CNC router and woodworking machinery, not just machines purchased from us. If you have an existing machine that needs servicing, a repair, or a planned maintenance programme, call us on 01908 040413 and we'll arrange an engineer visit.

Question 12

What does 24/7 emergency breakdown support mean in practice?

Accepted Answer

It means our support line is open around the clock, every day of the year. If your machine goes down in the middle of a production run at 10pm, you call the same number — 01908 040413 — and speak to someone who can help. For TPA-controlled machines we can often resolve faults remotely. If an engineer needs to attend, we'll dispatch one as quickly as possible.

Question 13

What areas do your engineers cover?

Accepted Answer

Our engineers are based in Milton Keynes and cover the whole of the UK. We don't restrict our service area — if you're in Scotland, the South West, or anywhere in between, we can reach you.

Question 14

Do you offer planned maintenance contracts?

Accepted Answer

Yes. Planned preventative maintenance (PPM) is far more cost-effective than reactive repairs, and it helps you plan production around scheduled downtime rather than unplanned breakdowns. Contact us to discuss a programme tailored to your machine and usage patterns.

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